Shipping Policy
At earthpets.shop, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure that your order arrives in a timely and secure manner, we have outlined our shipping guidelines below.
1. Processing Time
Orders will be processed within 2 business days of placement.
2. Delivery Time
Shipping durations typically range from 3 to 7 business days after processing. Once your order is dispatched, a shipping confirmation email containing tracking details will be sent to you.
3. Change of Delivery Address
There is no fee for changing the shipping address before we provide you with the tracking number.
4. Order Tracking
- Registered users: Track your orders through your account dashboard.
- Guest checkout: Track your order using your Order ID + Email.
5. Order Cancellation
- Before shipment: Contact us immediately for a full refund with no additional fees.
- After shipment: Our standard return policy will apply.