Frequently Asked Questions (FAQ)
Returns & Refunds
What’s the return window?
We offer a 30-day return policy starting from the delivery date. Returns requested after 30 days will not be accepted.What situations qualify for returns?
- Received damaged or defective items
- Received incorrect/wrong items
- Unused items in original packaging with tags attached
Who pays for return shipping?
We cover return shipping for quality issues or our errors. Customers bear return shipping costs for personal preference returns (wrong size/color selection).Shipping & Delivery
How long does order processing take?
Orders typically process in 1-2 business days. No processing on weekends/holidays.Where do you ship?
Currently we ship to addresses in North America, Europe, and Asia with standard shipping options. For special regions, please contact us via email for shipping arrangements.How to track my order?
- Registered users: Track through your account page
- Guest checkout: Use Order ID + Email combination
Payments
What payment methods do you accept?
- PayPal
- Credit/Debit Cards (supported by Stripe, including Visa, Mastercard, AMEX, Discover and other major cards)
- Apple Pay/Google Pay
What if my payment fails?
Check: 1. Account balance 2. Billing information 3. Bank restrictions. Contact support if issues persist.Privacy & Security
How is my information protected?
We use SSL encryption for all transactions. We don’t store credit card details. Third-party providers only access necessary information for service delivery.Can I opt out of cookies?
Yes, but some website features may not function properly. Manage preferences through your browser settings.General
How to contact customer service?
Email: [email protected]Business Hours: Mon-Fri 8:00 AM – 6:00 PM (EST)